![]() Send product catalogues using Facebook auto reply bot to directly promote your products Messenger has native customer feedback templates, such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), for customer service teams to understand customer satisfaction ratings. You can integrate Messenger API for Instagram with existing platforms and choose third-party communication partners to make it easier to manage your CRM needs. If you run an e-commerce business, you will most likely build a presence by having a Facebook Business page and an Instagram page. Here’s an overview of Facebook Messenger for Business features: Connect Facebook chatbot with Instagram What you can do with Facebook Messenger for Business You can programme your Messenger chatbot to suit your business goals, such as collecting customer feedback, managing FAQs, and executing certain tasks under keyword or scenario-triggered scenarios. What is a Facebook Messenger chatbotįacebook Messenger bot is an automated chatbot that lives and works within Messenger. Read more about Social Commerce in Malaysia for an in-depth understanding of market trends. While this messaging platform is undoubtedly great for exchanging funny memes and links with your friends, its features that allow people to connect with new and existing customers are what makes Messenger an incredibly powerful tool.Īnd as social commerce becomes more popular, businesses should pay close attention to Meta’s latest updates to Messenger and understand how you can leverage its messaging solution to enhance customer experience, which ultimately empowers your brand to scale. Many of us know and use Facebook Messenger on a daily basis to communicate with friends and businesses.Īnd if you aren’t familiar with Meta’s Messenger Platform, don’t worry because we’ll dive deep and cover everything you need to know about the world’s third-most popular messaging app in this article. Finance solution for building trust via secured omnichannel communications.Integrate Facebook Messenger auto reply bot with SleekFlow.Auto-assignment and auto reply for both internal and external workflows.An omnichannel inbox for accessing popular social messaging channels.Create auto reply for your Facebook chatbot with SleekFlow.Deliver the right message at the right time 4 tips to make sure your Messenger bot provides a great user experience.Lancôme Malaysia: human-like bot that responds instantly.L’Oréal Malaysia: conversations with a more engaging experience.Tesco Malaysia: finding a new way to communicate with customers.Examples of businesses in Malaysia that are using Facebook bot successfully.How to create a Messenger chatbot for your business. ![]()
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